Customer Service Associate

Wigan Permanent 19,000

Job Details

Customer Service Associate

We are currently recruiting for an experienced Customer Service Associate who will be based in our busy customer services department dealing with a wide variety of customers. Reporting to the Customer Services Manager via a Team leader the expected duties are listed below.

Hours of work (37.5 hours per week)

Monday to Friday, 9am to 5pm

Salary and Benefits:

  • Basic salary of £19,000 - £21,000
  • 23 days holiday PLUS all UK bank holidays
  • Company pension scheme
  • Onsite car parking and canteen


As a Customer Services Associate, you will work in a very busy Customer service department, processing sample requests.

Main responsibilities include;

  • Develop and maintain working relationships with customers and key accounts
  • Answering incoming customer queries and making outbound calls related to sample requests.
  • Use a web-based system to order samples on behalf of our clients
  • Place sample orders on the SAP Order Entry system (between 50 and 80 requests per day)
  • General administration related to orders, deliveries & department relevant administrative procedures.
  • Liaising with various departments by phone and e-mail, with a view to continuously improve processing and delivery times for customers.
  • Respond to incoming enquiries in a professional and timely manner

What skills do I need?

    • Experience working within a Customer Services role
    • Experience of processing orders
    • Good level of grammar and spoken English (as there will be a lot of emails)

Apply Here

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Visit our office

Intro Recruitment
15 - 21 Library Street
01942 246223

Monday-Thursday 9am - 5.30pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed