Customer Service Admin - Preston

Preston, Permanent 16,000

Job Details


Mon - Fri 8- 4

Working as part of the Screening department, this is a multi-disciplined role, responsible for providing contact handling and the subsequent administration, processing, and general customer support. The primary focus of this role is query resolution and in cases where this is not possible, ensuring a smooth, timely, and responsible hand over to the appropriate team.

Please note this is a full-time 6 month fixed term contract.

What you will do:

  • Conduct inbound contact handling and progression of open cases
  • Ensure all customer contact and open case processing work is delivered to the agreed standards
  • Receive and resolve queries from front office CSC colleagues (including the necessary processing and administrative activities)
  • Ensure all open case processing work is delivered to the agreed standards and ownership is taken for smooth and timely closure of cases for our customers
  • Ensure compliance with applicable policies, standards and legislation as directed by Team Leaders and Managers
  • Work proactively within all PCS teams and offices to achieve the consistency and advantages of the national delivery model for services blended with the best of local

Your experience will include:

  • Excellent communication skills including an excellent standard of written and spoken English
  • Ability to operate an IT and telephone system
  • Internal and external customer focus
  • Delivering results
  • Demonstrating a high level of initiative
  • Is self-motivated and goal oriented

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Intro Recruitment
15 - 21 Library Street
01942 246223

Monday-Thursday 9am - 5.30pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed